Q - When using the remote and I hit the “off” button, the pilot light goes out. Is there a way when the “off” button is pressed it only turns of the flames and not the pilot light or would a different remote be able to do this? A - As you know, when…

Q - My Burner with Valve Vanisher Electronic Ignition turns on fine but shuts down after an hour or two? Why? A - If any of the components were faulty, it would not hold a pilot for any amount of time. Here are a few possibilities for your nuisance shutdown.…

The attached is an addendum to the Instruction Manuals for Vented Burners with Valve Vanisher and Electronic Ignition Systems (VEI). It covers the operation of the valve and transmitter.

1- Have you replaced the 4-AA batteries in the battery box? If not, please do so. Ensure that the batteries are fresh (1.5 to 1.6VDC on a multimeter) 2- If you replaced the batteries, was there any corrosion inside the battery box? If unable to clean, you…