Please click on the link below for instruction on how to upgrade from a manual controlled (ME-SPK3E), unit to a remote ready system: http://rasmussen.biz/logs/pdf/SE-UP1.pdf NOTE: When installing the solenoid to the manual gas valve DO NOT over tighten. (Fingertip…

Please follow the sequence below for lighting a Vent-Free Unit: For your safety, read all the steps before lighting 1) This appliance is equipped with a piezo igniter which will light the pilot 2) Verify that any and all gas valves are opened prior to the…

Q: I can't find replacement parts for my Rasmussen Gas Log or Solaire Grill. What should I do? A: Please view our online store at: besthot.store If you do not find what you are looking for, please send an email to: info@rasmussen.biz *When requesting a part,…

Q - My logs have taken on a white looking color? What is this? How can I remove it? A - The white residue is called “efflorescence” or “blooming”. You may have seen this in brick walls coming form the mortar joints or on sidewalks. It is where the…

VENTED GAS LOGS and VENTED ALTERNA For Residential Single-Family Indoors (Non-Commercial, Non-Multi-Tenant or Non-Hospitality): Rasmussen warrants against defects in manufacturing and materials: - Logs (loss of both cementitious and ceramic bonds, evidenced…