This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets. Testimonials : "Just thought you’d be interested in knowing that when I had trouble keeping the pilot light lit on my ChillBuster, I went straight to your website…

Q: We have a 100# propane tank outside for the fuel source. When below freezing, when I turn the gas logs on, the flame goes out and the pilot light goes out. I poured warm water on the regulator at the propane tank and now the gas log set works. What do…

The certification of our Chillbuster gas log sets does not permit the field conversion from one gas type to another. To address our customers’ conversion needs, we have developed a Factory Conversion Program to convert a Chillbuster from one gas type to…

VENTED versus Vent-Free Gas Fireplace Products General: Gas Log sets are a very convenient replacement for all the hassles of burning wood: Procuring, chopping, stacking, hauling, spiders, bugs, sparks, ashes, creosote, chimney fires, cleaning and waiting…

My remote controlled (SE-RE-RPK3E-RMC1E), gas log burner lights when I turn the valve knob from pilot to on and I can't get it to turn off. What do I do? With the unit lit, please follow the steps below: 1) Place the receiver into the "Remote" position 2)…

Rasmussen formulates our own proprietary, environmentally-friendly ceramic stain colorations, which differ from paint in the following qualities: 1) Ceramic Stain produces a transparent, non-uniform appearance as it absorbs into the material's pores, rather…

Q: How do I clean the soot off my vented gas logs? A: The easiest method of cleaning off the soot is to operate the set for a few minutes to get the logs/balls/stones/shapes hot, then spray the sooty areas with the mist water from a spray bottle. The soot…

Please click on the link below for instruction on how to install the RE-UP1 to the manual or remote ready gas valve: http://rasmussen.biz/logs/pdf/RE-UP1_rev208.pdf NOTE: Do not over tighten the motor drive to the gas valve. (Finger tip tighten only) Over…

Please click on the link below for instruction on how to upgrade from a manual controlled (ME-SPK3E), unit to a remote ready system: http://rasmussen.biz/logs/pdf/SE-UP1.pdf NOTE: When installing the solenoid to the manual gas valve DO NOT over tighten. (Fingertip…

Please follow the sequence below for lighting a Vent-Free Unit: For your safety, read all the steps before lighting 1) This appliance is equipped with a piezo igniter which will light the pilot 2) Verify that any and all gas valves are opened prior to the…