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1 #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot Featured

This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets. Before purchasing a replacement ODS, please read this article thoroughly - it may save you money and time. Testimonials : "Just thought you’d be interested…

2 Gas Logs for Rumford Fireplaces Featured

The purpose of this article is to show that because Rumford Fireplaces have a different configuration than a conventional fireplace, the sizing methodology is also different. With conventional gas log sets, the set size is based on the largest log in the…

3 I want to convert my vent-free gas log from one gas type to another Featured

The certification of our Chillbuster gas log sets does not permit the field conversion from one gas type to another. To address our customers’ conversion needs, we have developed a Factory Conversion Program to convert a Chillbuster from one gas type to…

4 Vented versus Vent-free Featured

VENTED versus Vent-Free Gas Fireplace Products General: Gas Log sets are a very convenient replacement for all the hassles of burning wood: Procuring, chopping, stacking, hauling, spiders, bugs, sparks, ashes, creosote, chimney fires, cleaning and waiting…

5 Can I burn my set with the glass doors closed?

A gas log (as well as balls, shapes, stones) set must always be operated with the glass doors open for the following reasons: 1) Cooling air being drawn in from the room is needed to pass over the control valve and components in order to prevent overheating…

6 Can I use your logs (or FireBalls, FireShapes or FireStones) in Gas Fireplace with a B-Vent or Direct Vent?

Q - Can I use your logs (or FireBalls, FireShapes or FireStones) in Gas Fireplace with a B-Vent or Direct Vent? A - in a word, "no." Please view the top video at http://rasmussengaslogs.com/videos/ Rasmussen manufactures gas logs and alternatives (such as…

7 Ceramic Stain Colors for Alterna Sets

Rasmussen formulates our own proprietary, environmentally-friendly ceramic stain colorations, which differ from paint in the following qualities: 1) Ceramic Stain produces a transparent, non-uniform appearance as it absorbs into the material's pores, rather…

8 Gas Log Set on Propane will not work when the temperature outside is above freezing. What do I do?

Q: We have a 100# propane tank outside for the fuel source. When below freezing, when I turn the gas logs on, the flame goes out and the pilot light goes out. I poured warm water on the regulator at the propane tank and now the gas log set works. What do…

9 How do I clean the soot off my vented gas logs?

Q: How do I clean the soot off my vented gas logs? A: The easiest method of cleaning off the soot is to operate the set for a few minutes to get the logs/balls/stones/shapes hot, then spray the sooty areas with the mist water from a spray bottle. The soot…

10 How much FireGlitter (glass) or FireDrops (beads) do I need for my fireplace?

90 pounds of FireGlitter, or 110 pounds of FireDrops, will approximately fill 1 cubic foot. To determine the minimum amount of glass required, compute using the following formulas by filling in the blanks (measure target area in inches): FireGlitter (glass):…

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