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1 #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot Featured

This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets. Before purchasing a replacement ODS, please read this article thoroughly - it may save you money and time. Testimonials : "Just thought you’d be interested…

2 My remote doesn't work

Q: My remote doesn't work. What do I do? A: (1) If it is a millivolt remote control, try the following: (a) Replace the batteries in both the hand-held transmitter and receiver (black box). (b) Be sure the valve knob is turned to the "ON" position. * Most…

3 Pilot is too loud and noisy

Q - My pilot is very noisy and loud. How can I make it more quiet. A - All control valves have a pilot adjustment screw. Turning it clockwise will reduce the flow of gas to the pilot. The optimum adjustment is just before the point it makes noise. If adjusted…

4 RE-UP1 Installation Manual

RE-UP1 Installation Manual NOTE: Do not over tighten the motor drive to the gas valve. (Finger tip tighten only) Over tightening can cause the motor drive to get stuck inside the gas valve.

5 The pilot is lit but when I press the transmitter, the burner will not light. What is wrong and what do I need?

Q: The pilot is lit but when I press the transmitter (remote), the burner will not light. What is wrong and what do I need? A: Here are several things for you to check and try: 1) After lighting the pilot, did you turn the knob from the PILOT to the ON position?…

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