This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets. Testimonials : "Just thought you’d be interested in knowing that when I had trouble keeping the pilot light lit on my ChillBuster, I went straight to your website…

The manufacturer’s specified operating temperature range for the valves used in the SPK3E, RMC1E and RPK3E is 0ºF to 225 ºF. The biggest issue I would expect from an outdoors installation, regardless of temperature, would be from the pilot blowing out…

Q: My remote doesn't work. What do I do? A: (1) If it is a millivolt remote control, try the following: (a) Replace the batteries in both the hand-held transmitter and receiver (black box). (b) Be sure the valve knob is turned to the "ON" position. * Most…

Q: The pilot is lit but when I press the transmitter, the burner will not light. What is wrong and what do I need? A: Here are several things for you to check and try: 1) After lighting the pilot, did you turn the knob from the PILOT to the ON position? No…