The manufacturer’s specified operating temperature range for the valves used in the SPK3E, RMC1E and RPK3E is 0ºF to 225 ºF. The biggest issue I would expect from an outdoors installation, regardless of temperature, would be from the pilot blowing out…

Q: My gas log safety pilot kit will not light. What should I check? A: Be sure that the inlet and outlet are connected in the correct locations. Remove the heat shield for the gas valve and verify per the arrows on the valve. Inlet (Arrow pointing into the…

Pilot lighting instructions are in your installation manual that came with the set. They can also be downloaded from www.RasBox.com, specifically at http://rasmussen.host4kb.com/category/51/0/10/Installation-Manuals/ In a nutshell: Ensure the gas is turned…

Q: My remote doesn't work. What do I do? A: (1) If it is a millivolt remote control, try the following: (a) Replace the batteries in both the hand-held transmitter and receiver (black box). (b) Be sure the valve knob is turned to the "ON" position. * Most…

Q: My pilot lights and the log set will burn for a period of time (5 to 15 minutes or more), but then shuts down, both burner and pilot. What's going on? A: Because the set works for a period of time, then goes out, all components are functioning properly.…

Q: The pilot is lit but when I press the transmitter, the burner will not light. What is wrong and what do I need? A: Here are several things for you to check and try: 1) After lighting the pilot, did you turn the knob from the PILOT to the ON position? No…