Question: Can the RE-UP1 be used with a Millivolt Valve? Answer: The RE-UP1 is used to convert our EASY Manual Control Valve (SPK3E or ME systems) to Variable flame height remote control. The EASY systems are only for installation on the side of the burner…

The manufacturer’s specified operating temperature range for the valves used in the SPK3E, RMC1E and RPK3E is 0ºF to 225 ºF. The biggest issue I would expect from an outdoors installation, regardless of temperature, would be from the pilot blowing out…

Here are the potential causes of a flame coming out of the air mixer holes: 1) The pan is filled with sand, which creates too much back pressure for the gas to push through the sand, so it takes the path of least resistance by exiting out the air mixer holes.…

Q: My gas log safety pilot kit will not light. What should I check? A: Be sure that the inlet and outlet are connected in the correct locations. Remove the heat shield for the gas valve and verify per the arrows on the valve. Inlet (Arrow pointing into the…

Pilot lighting instructions are in your installation instructions that came with the lighting control. They can also be downloaded from www.RasBox.com, specifically at http://rasmussen.host4kb.com/category/51/0/10/Installation-Manuals/ In a nutshell: Ensure…

Q: How do I program two or more remote systems to work in the same space? A: 1. Clear all the codes from the control module or remote receiver. Slide the REMOTE/OFF switch on the control module or remote receiver to the OFF position on all units except the…

To light a “match-lighted” set (no standing pilot safety control installed): 1) Ensure the damper and glass doors are wide open. 2) Light a match or Aim-N-Flame. 3) Place it on the burner pan on the side from which the gas enters the burner (usually the…

Q: My remote doesn't work. What do I do? A: (1) If it is a millivolt remote control, try the following: (a) Replace the batteries in both the hand-held transmitter and receiver (black box). (b) Be sure the valve knob is turned to the "ON" position. * Most…

Q: My pilot lights and the log set will burn for a period of time (5 to 15 minutes or more), but then shuts down, both burner and pilot. What's going on? A: Because the set works for a period of time, then goes out, all components are functioning properly.…

Q - My pilot is very noisy and loud. How can I make it more quiet. A - All control valves have a pilot adjustment screw. Turning it clockwise will reduce the flow of gas to the pilot. The optimum adjustment is just before the point it makes noise. If adjusted…