This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets. Testimonials : "Just thought you’d be interested in knowing that when I had trouble keeping the pilot light lit on my ChillBuster, I went straight to your website…

Carbon Monoxide (CO) is an odorless, colorless gas that results from incomplete combustion. CO is a natural by-product of gas combustion and a certain measure of CO will be produced by all gas burning appliances. In general, readings of 25 to 35 ppm, averaged…

Q: My Carbon Monoxide Detector is alarming. What should I do? A: A Carbon Monoxide (CO) detector reading warrants looking at all of the factors involved, which include the gas log set; the environment in which the gas log set operates; the CO detector; and…

All Chillbuster Vent-Free Gas Log sets use variations of the following burners shown below, all with the same basic features. We recommend that you perform the following maintenance annually before the start of the heating season, more often if the symptoms…

There is nothing inherent in the Chillbuster or Alterna vent-free heaters that will “break down” or “fail” over time that will result in odor. The initial burn-in period specified in the installation manual is to remove any oil residue from the manufacture…

Q: The dealer we talked to told us if we go with a vent-free system it is recommended that we leave a window open in the room? Is this true? A: Your dealer is partially correct. All gas burning appliances (vented and vent-free) need fresh air for proper combustion.…

Q: We purchased a vent-free set about 4 years ago. In the beginning, it produced a lot of heat, but over the years, the heat coming from the fireplace has lessened & as a result, is not as effective in heating our room, as it was in the beginning. Is…