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1 Logs (or FireBalls, FireShapes or FireStones) have a white residue

Q - My logs have taken on a white looking color? What is this? How can I remove it? A - The white residue is called “efflorescence” or “blooming”. You may have seen this in brick walls coming form the mortar joints or on sidewalks. It is where the…

2 My vented gas logs are sooting, is there a problem?

Soot will occur naturally from the smoky yellow wood-like flame. Unfortunately, there is not a "fix" for this and it will happen with all vented pan burners used with gas logs, FireBalls, FireShapes or FireStones sets. A vented pan-type burner system has…

3 Pilot is too loud and noisy

Q - My pilot is very noisy and loud. How can I make it more quiet. A - All control valves have a pilot adjustment screw. Turning it clockwise will reduce the flow of gas to the pilot. The optimum adjustment is just before the point it makes noise. If adjusted…

4 Set burns for a short period then goes out

Q - Why does my gas log set burn for 5 to 15 minutes, then goes out, pilot and main burner flame? A - Because the set works for a period of time, then goes out, all components are functioning properly. Had either the thermocouple or the valve been faulty,…

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