Q: I live in an area that has a problem with small, flying insects. They are getting into my house by coming down the chimney and through the fireplace opening. What can I do? A: My first suggestion would be to install glass doors at the fireplace opening.…

Q: My Carbon Monoxide Detector is alarming. What should I do? A: A Carbon Monoxide (CO) detector reading warrants looking at all of the factors involved, which include the gas log set; the environment in which the gas log set operates; the CO detector; and…

Soot will occur naturally from the smoky yellow wood-like flame. Unfortunately, there is not a "fix" for this and it will happen with all vented pan burners used with gas logs, FireBalls, FireShapes or FireStones sets. A vented pan-type burner system has…

Our pipe threading machine simultaneously threads both the inside and outside of the pipes. The threads are not as visibly pronounced on the inside, but they are there. Please be sure you are not cross-threading the fitting into the burner. If you are still…