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1 Bugs coming down the chimney into the house.

Q: I live in an area that has a problem with small, flying insects. They are getting into my house by coming down the chimney and through the fireplace opening. What can I do? A: My first suggestion would be to install glass doors at the fireplace opening.…

2 Carbon Monoxide Detector is alarming. What should I do?

Q: My Carbon Monoxide Detector is alarming. What should I do? A: A Carbon Monoxide (CO) detector reading warrants looking at all of the factors involved, which include the gas log set; the environment in which the gas log set operates; the CO detector; and…

3 Flame Not Evenly Distributed In Sand Pan Burner - High On One Side

Q: I have a Pan Burner and the flame seems to be in the back and right hand only. How can I get the flame evenly distributed? A: A couple of actions for you to take: 1) Ensure that the sand completely engulfs the burner pipe and underneath the baffle plate…

4 Flame out of Air Mixer Holes on Vented Pan Burner

Here are the potential causes of a flame coming out of the air mixer holes: 1) The pan is filled with sand, which creates too much back pressure for the gas to push through the sand, so it takes the path of least resistance by exiting out the air mixer holes.…

5 Logs (or FireBalls, FireShapes or FireStones) have a white residue

Q - My logs have taken on a white looking color? What is this? How can I remove it? A - The white residue is called “efflorescence” or “blooming”. You may have seen this in brick walls coming form the mortar joints or on sidewalks. It is where the…

6 My vented gas logs are sooting, is there a problem?

Soot will occur naturally from the smoky yellow wood-like flame. Unfortunately, there is not a "fix" for this and it will happen with all vented pan burners used with gas logs, FireBalls, FireShapes or FireStones sets. A vented pan-type burner system has…

7 No Internal Threads In Vented Burner Pipe

Our pipe threading machine simultaneously threads both the inside and outside of the pipes. The threads are not as visibly pronounced on the inside, but they are there. Please be sure you are not cross-threading the fitting into the burner. If you are still…

8 Odor and/or soot into room when operating Vented Gas Logs

If you are experiencing any odor and/or soot into the room when your gas log set is burning, this is an indication of problems with the performance of your chimney. You should not have any odor or soot enter into in your room if the fireplace chimney is venting…

9 Pilot is too loud and noisy

Q - My pilot is very noisy and loud. How can I make it more quiet. A - All control valves have a pilot adjustment screw. Turning it clockwise will reduce the flow of gas to the pilot. The optimum adjustment is just before the point it makes noise. If adjusted…

10 Set burns for a short period then goes out

Q - Why does my gas log set burn for 5 to 15 minutes, then goes out, pilot and main burner flame? A - Because the set works for a period of time, then goes out, all components are functioning properly. Had either the thermocouple or the valve been faulty,…

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