Issue: The grill will heat up initially but after cooking a bit the grill significantly loses heat. The valve/regulator appears to be freezing. Response: In the Troubleshooting section on Page 13 of the grill’s Care & Use Manual, we mention:” Is the…

Q : Could I use one of your Infrared Conversion burners for one of the 3 conventional burners in my Jenn Aire 30" Propane Grill? A : Honestly, I have no idea if it would either fit or work. We have built a whole grill around our infrared burners. There are…

Q - Can the Solaire Infrared grill be kept out doors during the winter months? Could the freezing temperatures damage the Infrared element In any way? How about the rest of the grill? Should it be stored Indoors during cold weather? A - The #1 enemy of the…

The grilling grates of all Solaire Grills should be placed in the “V” configuration. The V-shape grilling grates are an integral part of the infrared grilling system. Unlike other types of grilling grates, such as round rods, the Solaire V-shapecooking…

Q : I noticed your larger products have interchangeable burners. Do you have a conventional burner that will fit the Solaire Anywhere? A : We do not have a conventional burner for this grill. We designed it as an introduction to our full line of grills that…

Q : I have the Solaire Anywhere, which works fine for most of my needs, but it is not so good for other items such as hot dogs (yes I know you can cut them in half to cook). I noticed your larger products have interchangeable burners. Do you have a conventional…

Q: How can I find out the correct regulator/valve replacement for my portable grill? A: (1) If you have our original Solaire Anywhere with folding legs, you need item #SOL-17-4-17A Replacement Valve/Regulator Assembly for Solaire Anywhere models IR17A with…

Q: How Long Does A One-Pound Propane Bottle Last with a Solaire Portable Infrared Grill? A: Approximately one hour fifteen minutes (1:15 minutes) on both the Solaire Anywhere and Solaire Everywhere Portable Infrared Grills.

Q: I have a new Solaire Anywhere (or Everywhere) Portable Grill and it is not getting hot - what should I do? A: 1) If the grill is connected to a one pound cylinder, try hanging the propane bottle over the edge of the table, so that the control knob is on…

Q: My portable grill is not lighting, what should I do? A: 1) Replace the AAA battery with a fresh on - negative end first. 2) Ensure that the wire for the igniter electrode is fully seated in the connection at the igniter module. 3) Verify that the electrode…