Quick Jump Menu
  • Top>>
  • Vented Gas Logs(40)
11 Gas Log Set on Propane will not work when the temperature outside is above freezing. What do I do?

Q: We have a 100# propane tank outside for the fuel source. When below freezing, when I turn the gas logs on, the flame goes out and the pilot light goes out. I poured warm water on the regulator at the propane tank and now the gas log set works. What do…

12 How do I clean the soot off my vented gas logs?

Q: How do I clean the soot off my vented gas logs? A: The easiest method of cleaning off the soot is to operate the set for a few minutes to get the logs/balls/stones/shapes hot, then spray the sooty areas with the mist water from a spray bottle. The soot…

13 How to install an SE-UP1 (Manual control to Remote Ready System)

Please click on the link below for instruction on how to upgrade from a manual controlled (ME-SPK3E), unit to a remote ready system: http://rasmussen.biz/logs/pdf/SE-UP1.pdf NOTE: When installing the solenoid to the manual gas valve DO NOT over tighten. (Fingertip…

14 I can't find replacement parts for my Rasmussen Gas Log or Solaire Grill, what should I do?

Q: I can't find replacement parts for my Rasmussen Gas Log or Solaire Grill. What should I do? A: Please view our online store at: www.rasmussen.biz If you do not find what you are looking for, please send an email to: info@rasmussen.biz *When requesting…

15 LC versus LD Multi-Burners

What is the difference between the LC and LD Multi-Burners? - Both burners feature a front burner for embers and a top burner for main flame. The effect is a very full appearance for larger scale fireplaces. - Both have 5/8" grates welded on the diamond,…

16 Logs (or FireBalls, FireShapes or FireStones) have a white residue

Q - My logs have taken on a white looking color? What is this? How can I remove it? A - The white residue is called “efflorescence” or “blooming”. You may have seen this in brick walls coming form the mortar joints or on sidewalks. It is where the…

17 Match Lighting a Natural Gas Set

To light a “match-lighted” set (no standing pilot safety control installed): 1) Ensure the damper and glass doors are wide open. 2) Light a match or Aim-N-Flame. 3) Place it on the burner pan on the side from which the gas enters the burner (usually the…

18 My vented gas logs are sooting, is there a problem?

Soot will occur naturally from the smoky yellow wood-like flame. Unfortunately, there is not a "fix" for this and it will happen with all vented pan burners used with gas logs, FireBalls, FireShapes or FireStones sets. A vented pan-type burner system has…

19 Odor and/or soot into room when operating Vented Gas Logs

If you are experiencing any odor and/or soot into the room when your gas log set is burning, this is an indication of problems with the performance of your chimney. You should not have any odor or soot enter into in your room if the fireplace chimney is venting…

20 Set burns for a short period then goes out

Q - Why does my gas log set burn for 5 to 15 minutes, then goes out, pilot and main burner flame? A - Because the set works for a period of time, then goes out, all components are functioning properly. Had either the thermocouple or the valve been faulty,…

Info Ask a Question