Please follow the sequence below for lighting a Vent-Free Unit: For your safety, read all the steps before lighting 1) This appliance is equipped with a piezo igniter which will light the pilot 2) Verify that any and all gas valves are opened prior to the…

Q: I can't find replacement parts for my Rasmussen Gas Log or Solaire Grill. What should I do? A: Please view our online store at: www.rasmussen.biz If you do not find what you are looking for, please send an email to: info@rasmussen.biz *When requesting…

When installing a vent-free gas log into a previous wood burning fireplace, we strongly recommend having a professional chimney sweep company clean the fireplace and chimney. Ensure the firebox walls, flue and smoke shelf are clean of any soot or residue…

Q: We just moved into a house that has one of your Chillbuster Vent-free Gas Log sets. The previous homeowner did not leave the instruction manual. Can you help? A : Since the set may have been installed for a while and may or may not have had any user maintenance…

Q: The dealer we talked to told us if we go with a vent-free system it is recommended that we leave a window open in the room? Is this true? A: Your dealer is partially correct. All gas burning appliances (vented and vent-free) need fresh air for proper combustion.…

Q: Thia FAQ from my factory-built fireplace Manufacturer says: "Can I burn unvented logs in my woodburning fireplace? No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies…

Q: I have a two-sided fireplace which has been used very few times as a wood burning fireplace due to a poor draft. Which gas log sets are safe to use? A: If your fireplace has poor drafting issues (as most see-through fireplaces seem to have) that you are…