Quick Jump Menu
Categories
  • Top>>
  • Vent-Free Gas Logs(31)
11 How to light a vent-free gas log set

Please follow the sequence below for lighting a Vent-Free Unit: For your safety, read all the steps before lighting 1) This appliance is equipped with a piezo igniter which will light the pilot 2) Verify that any and all gas valves are opened prior to the…

12 I can't find replacement parts for my Rasmussen Gas Log or Solaire Grill, what should I do?

Q: I can't find replacement parts for my Rasmussen Gas Log or Solaire Grill. What should I do? A: Please view our online store at: www.rasmussen.biz If you do not find what you are looking for, please send an email to: info@rasmussen.biz *When requesting…

13 Installing a vent-free gas log into a woodburning fireplace

When installing a vent-free gas log into a previous wood burning fireplace, we strongly recommend having a professional chimney sweep company clean the fireplace and chimney. Ensure the firebox walls, flue and smoke shelf are clean of any soot or residue…

14 Logs (or FireBalls, FireShapes or FireStones) have a white residue

Q - My logs have taken on a white looking color? What is this? How can I remove it? A - The white residue is called “efflorescence” or “blooming”. You may have seen this in brick walls coming form the mortar joints or on sidewalks. It is where the…

15 Old Vent-Free Set (New To Us)

Q: We just moved into a house that has one of your Chillbuster Vent-free Gas Log sets. The previous homeowner did not leave the instruction manual. Can you help? A : Since the set may have been installed for a while and may or may not have had any user maintenance…

16 Open a Window with a Vent-Free Gas Log Set?

Q: The dealer we talked to told us if we go with a vent-free system it is recommended that we leave a window open in the room? Is this true? A: Your dealer is partially correct. All gas burning appliances (vented and vent-free) need fresh air for proper combustion.…

17 The Manufacturer of My Fireplace Says Using a Vent-free Gas Log Set Will Void the Warranty. What should I do?

Q: Thia FAQ from my factory-built fireplace Manufacturer says: "Can I burn unvented logs in my woodburning fireplace? No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies…

18 Vented or Vent-Free - How to choose?

VENTED versus VENT-FREE Gas Fireplace Products General: Gas Log sets are a very convenient replacement for all the hassles of burning wood: Procuring, chopping, stacking, hauling, spiders, bugs, sparks, ashes, creosote, chimney fires, cleaning and waiting…

19 Warranty for Log, Alterna and Chillbuster Sets

VENTED GAS LOGS and VENTED ALTERNA For Residential Single-Family Indoors (Non-Commercial, Non-Multi-Tenant or Non-Hospitality): Rasmussen warrants against defects in manufacturing and materials: - Logs (loss of both cementitious and ceramic bonds, evidenced…

20 What is your largest vent-free set?

30-inch is the largest set size for any of our (or most other manufacturers') vent-free gas log sets. The national standard for vent-free heaters limits the maximum gas consumption to 40,000 BTU/hour. This same amount of gas is our limit in designing vent-free…

Info Ask a Question