This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets. Testimonials : "Just thought you’d be interested in knowing that when I had trouble keeping the pilot light lit on my ChillBuster, I went straight to your website…

Q: We have a 100# propane tank outside for the fuel source. When below freezing, when I turn the gas logs on, the flame goes out and the pilot light goes out. I poured warm water on the regulator at the propane tank and now the gas log set works. What do…

The certification of our Chillbuster gas log sets does not permit the field conversion from one gas type to another. To address our customers’ conversion needs, we have developed a Factory Conversion Program to convert a Chillbuster from one gas type to…

VENTED versus Vent-Free Gas Fireplace Products General: Gas Log sets are a very convenient replacement for all the hassles of burning wood: Procuring, chopping, stacking, hauling, spiders, bugs, sparks, ashes, creosote, chimney fires, cleaning and waiting…

Q: Do you have a blower for either your vented or vent-free gas logs? Can I use a blower with gas log sets? A: Rasmussen neither manufactures (we never have) nor do we have certified a blower that resides in the fireplace for any of our gas log sets. A blower…

Q: We want to purchase a vent-free gas log set. We have the grates from when we burnt wood. Can we use these grates instead of having to buy new? A: You will not be able to use your existing wood burning grate with a vent-free gas log set. All vent-free gas…

Q: Hello, I have an old home with coal fireplaces. I have been very pleased with your C9B vent-free unit (16.5" width). However, I have one living room fireplace with a 24-inch width. Can you custom make me a coal inset to fit this wider fireplace? A: The…

Q: I have a vented Rasmussen gas log set. Since much of the heat goes up the chimney, i would like to convert to a ventless log set. Since i already have the logs and various cosmetic pieces, is there a conversion kit to convert to a ventless system from…

Please click on the link below for instruction on how to install the RE-UP1 to the manual or remote ready gas valve: http://rasmussen.biz/logs/pdf/RE-UP1_rev208.pdf NOTE: Do not over tighten the motor drive to the gas valve. (Finger tip tighten only) Over…

Please click on the link below for instruction on how to upgrade from a manual controlled (ME-SPK3E), unit to a remote ready system: http://rasmussen.biz/logs/pdf/SE-UP1.pdf NOTE: When installing the solenoid to the manual gas valve DO NOT over tighten. (Fingertip…