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1 #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot Featured

This is common to all vent-free gas log sets, not just Rasmussen Chillbuster or Alterna VF sets. Before purchasing a replacement ODS, please read this article thoroughly - it may save you money and time. Testimonials : "Just thought you’d be interested…

2 I want to convert my vent-free gas log from one gas type to another Featured

The certification of our Chillbuster gas log sets does not permit the field conversion from one gas type to another. To address our customers’ conversion needs, we have developed a Factory Conversion Program to convert a Chillbuster from one gas type to…

3 Vented versus Vent-free Featured

VENTED versus Vent-Free Gas Fireplace Products General: Gas Log sets are a very convenient replacement for all the hassles of burning wood: Procuring, chopping, stacking, hauling, spiders, bugs, sparks, ashes, creosote, chimney fires, cleaning and waiting…

4 Blower for gas log set?

Q: Do you have a blower for either your vented or vent-free gas logs? Can I use a blower with gas log sets? A: Rasmussen neither manufactures (we never have) nor do we have certified a blower that resides in the fireplace for any of our gas log sets. A blower…

5 Can I burn my set with the glass doors closed?

A gas log (as well as balls, shapes, stones) set must always be operated with the glass doors open for the following reasons: 1) Cooling air being drawn in from the room is needed to pass over the control valve and components in order to prevent overheating…

6 Can You Make a Wider CoalFire Vent-free Burner Unit?

Q: Hello, I have an old home with coal fireplaces. I have been very pleased with your C9B vent-free unit (16.5" width). However, I have one living room fireplace with a 24-inch width. Can you custom make me a coal inset to fit this wider fireplace? A: The…

7 Convert Vented Gas Log Set to Vent-Free?

Q: I have a vented Rasmussen gas log set. Since much of the heat goes up the chimney, i would like to convert to a ventless log set. Since i already have the logs and various cosmetic pieces, is there a conversion kit to convert to a ventless system from…

8 Embers for Chillbuster Vent-Free sets

Q - What embers should I use with my Chillbuster Vent-Free Set? Can I use embers for vented sets? A - You do not want the use the embers for vented sets, as they usually have vermiculite mixed in with the fibers, which could clog the burner ports. You may…

9 Gas Log Set on Propane will not work when the temperature outside is above freezing. What do I do?

Q: We have a 100# propane tank outside for the fuel source. When below freezing, when I turn the gas logs on, the flame goes out and the pilot light goes out. I poured warm water on the regulator at the propane tank and now the gas log set works. What do…

10 How to install an SE-UP1 (Manual control to Remote Ready System)

Please click on the link below for instruction on how to upgrade from a manual controlled (ME-SPK3E), unit to a remote ready system: http://rasmussen.biz/logs/pdf/SE-UP1.pdf NOTE: When installing the solenoid to the manual gas valve DO NOT over tighten. (Fingertip…

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