VENTED
GAS LOGS and VENTED ALTERNA
For
Residential Single-Family Indoors (Non-Commercial, Non-Multi-Tenant or
Non-Hospitality):
Rasmussen warrants against defects in manufacturing and materials:
- Logs (loss of both cementitious and ceramic bonds, evidenced by crumbling)
for the lifetime
of the original purchaser in the original installation.
- Burners and grates for two
years against
defects in materials or workmanship.
- Safety Lighting Controls for one
year against
defects in materials or workmanship.
For
all Outdoors and Commercial, Multi-Tenant and Hospitality:
- Logs (loss of both cementitious and ceramic bonds, evidenced by
crumbling) for one year.
- Burners and grates for one year against defects in materials or
workmanship.
- Safety Lighting Controls one year, except no warranty for Outdoors, as they
are not intended for outdoor installations.
VENT-FREE SETS
(ALL)
For
Residential Single-Family Indoors (Non-Commercial, Non-Multi-Tenant or
Non-Hospitality):
Rasmussen warrants against defects in manufacturing and materials:
- Two
years for
logs, burners, grates and safety lighting controls.
For
all Outdoors and Commercial, Multi-Tenant and Hospitality:
- Six
months for
logs,
burners, grates and safety lighting controls, except No warranty on Safety Lighting Controls for Outdoors installations.
For
All Vented and Vent-free Sets:
Rasmussen
agrees to repair or replace, at our election, any part or component we deem to
be covered under warranty. Buyer must notify Rasmussen within thirty days of
defect discovery. Unauthorized returns will be refused. Labor costs are not
included in warranty. Shipping
and handling costs are the responsibility of the Buyer.
Exclusions from warranty for both
Vented and Vent-free sets:
- Maximum liability by Rasmussen is the price paid for the product.
- Misuse, neglect, accident, improper installation or use in violation of
instructions are not covered by warranty.
- Repair or alterations not made or authorized by Rasmussen
voids all warranties.
- Rasmussen is not responsible for components that did not originate from
Rasmussen, regardless of retailer representations.
- Freight damage, cracking from thermal shock, color
changes and corrosion from
outdoor installations are beyond Rasmussen's control and
are not covered by any warranty.
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Cracks in
Logs
Mere
cracking is not grounds for warranty replacement of a log, as all logs will
experience cracking at some time. The
logs are subjected to uneven heating, which relieves itself through cracking. Such cracks are most evident in smooth faced
logs like split face, manzanita and birch.
We reinforce the logs with steel rods to hold together the log (which is
much more rigid and effective than other means used by competitors, such as
metal shards, mesh, plastic threads or none at all).